Refund policy

Last Updated: 2/24/2026

At Will Heal Co., we are committed to providing high-quality wellness and beauty products. Due to the personal and hygienic nature of our products, we maintain a limited return policy.

This policy is disclosed in accordance with California Civil Code Section 1723.

By purchasing from Will Heal Co., you agree to the terms below.

Physical Products (Hair Elixirs & ETC)

For safety and hygiene reasons:

All opened, used, or tampered products are final sale.

We do not accept returns for:

  • Opened products

  • Used products

  • Broken or removed safety seals

  • Burned candles

  • Personal preference (scent, texture, or perceived results)

Damaged or Incorrect Orders

If your item arrives damaged or incorrect, you must contact us within 7 calendar days of confirmed delivery and provide:

  • Order number

  • Clear photos of the product and packaging

  • Description of the issue

If approved, we may:

  • Replace the item

  • Issue store credit

  • Issue a refund to the original payment method

Return shipping is only covered if the error was ours.

Digital Products

Due to the instant-access nature of digital downloads:

All digital product sales are final.
No refunds will be issued once access has been granted.

If you experience technical difficulties, contact us for assistance.

Shipping & Delivery

Will Heal Co. is not responsible for:

  • Incorrect shipping addresses entered at checkout

  • Lost or stolen packages marked “Delivered” by the carrier

  • Carrier delays outside our control

Customers are responsible for ensuring shipping information is accurate.

Chargebacks

Filing a chargeback without first contacting us to resolve the issue may result in refusal of future service.